Agent Retention and Customer Transition Manager

A  UK-based company that has been operating in East Africa for the past five years is looking for a agent retention and customer transition manager

Roles and Responsibilities:

The Customer & Agent Operations Manager is responsible for setting up and operating a strong and efficient Field Technician network and Distribution management of products to and from our customers;

Agent Operations Management

  • Red Agent management. Leading initiatives to ensure poor-performing agents are reactivated and supported to ensure they can deliver, avoid churn and deliver sales.
  • Analyze agent base, understand the root cause for failures, propose initiatives to address those.
  • Design and document processes on improvement initiatives,
  • Implement agreed initiatives,
  • Set upright impact analysis and ensure ongoing analysis, propose changes to ensure objectives achieved

Customer Operations Management

  • In particular for customers left ‘orphaned’ by Red agents who do not wish to stay with the company or are disabled for other reasons, ensure right and most efficient customers management and support is set up and implemented
  • Work with third-party providers as appropriate to outsource certain services to maximize collections and service provisioning
  • Set upright impact analysis on customers collections, to understand segments and how to provide right messaging and collections management to various customer segments

Core KPIs: Red Agents management: reactivated number of Red agents, number of red agents turned into higher performing categories, sales  Agent, resolution per Agent.Orphaned customers: Collections from customers 

Proven Expertise / Skills 

  • Operations management and execution roles
  • Solid Distribution experience
  • Supply Chain Management / Distribution expertise – experienced in designing distribution model and structure
  • Data-driven decision making
  • Business consulting / issues based problem solving
  • Business-focused – commercial mindset
  • Financial acumen – ability to shape light business case, turn into the operational plan and execute accordingly
  • Process mapping and implementation
  • Ability to analyse business situation and identify bottlenecks/improvement areas, suggest interventions and design appropriate processes and estimate resources/tech required for successful implementation.
  • Implement proposed processes, monitor performance, report on impact.
  • Propose and implement changes as required to get to targeted impact

To apply visit

Agent Retention & Customer Transition Manager (happyhires.io)

Project Manager

Care International is looking for a project manager for it’s Enhancing crop yield and profitability in Kenya through biological plant protection project.

Minimum Qualifications

Must have a bachelor’s degree, and preferably an advanced degree, or equivalent in Agriculture, Rural development/livelihoods, agribusiness or other relevant field.

Minimum of five years’ experience working in agricultural development, value chains, enterprise, access to finance and/or agribusiness in an East African setting and Kenya in particular

Consulting, corporate sustainability, start-up and/or financial sector experience preferred.

Experience in agricultural market & value chain analysis, designing and piloting outgrower schemes or other activities linking small holder farmers to agricultural commodities markets

Experience in potatoes coffee, maize and sugarcane value chains preferred

Experience in enterprise development, business analytics and SME financing – with a particular focus on agri-businesses and producer organisations

Experience in commodity price risk management, and financial modelling for agribusinesses

Experience building capacity development plans for SMEs and producer organisations

Experience with certification of farmers and their associations like Fair Trade or organic

Demonstrated experience providing financial and business analysis that increase the competitiveness and inclusiveness of SME and value chain actors

Capable of working largely independently.   In addition to managing the members of the Country Project Team, s/he is expected to interact extensively with the Programme Technical Team

WORKING CONDITIONS
This position will be based in Nairobi with travel to the project sites in 2 counties, Nyandarua and Machakos.

To apply: Visit

https://jobs.smartrecruiters.com/CAREInternationalInKenya/743999766003251-project-manager-enhancing-crop-yield-and-profitability-in-kenya-through-biological-plant-protection-project

Medical officer

Priority Activator Consulting is recruiting on behalf of its client a medical officer

Our client based in Limuru is seeking to engage the services of a Medical Officer.  We are inviting you today to be part of that team as we grow and expand the hospital.

Duties and Responsibilities

  • Monitoring and providing appropriate clinical care ( medical and surgical) to patients in
    hospital wards and in outpatient clinics;
  • Admitting patients requiring special care followed by investigations and treatment;
  • Examining and talking to patients to diagnose their medical conditions;
  • Carrying out specific procedures, e.g. performing operations and specialist investigations;
  • Making notes and preparing paperwork, both as a legal record of treatment and for the
    benefit of other healthcare professionals;
  • Keeping the referring doctor informed of inpatient and outpatient progress;
  • Issuing a preliminary discharge summary to each patient prior to them leaving hospital, in
    accordance with service specifications;
  • Maintaining patient rights, and be aware of cultural differences when dealing with patients;
  • Liaising with other medical and non-medical staff in the hospital to ensure quality
    treatment;
  • Reporting on-call (off shifts, weekends and holidays) as scheduled;
  • Ensuring that comprehensive hospital medical records for all in and outpatients are
    accurately; and
  • Providing educational and clinical experience for clinical staff.

Requirements:

  • Degree in Medicine and Surgery with a minimum of 5 years’ experience.
  • Excellent communication, interpersonal and analytical skills with meticulous attention to
  • Must be registered with the Kenya Medical Practitioners and Dentist Board and hold a valid
    practicing license.
  • Computer literacy, with proficiency in Microsoft Office Suite.
  • Ability to work effectively with a team in a culturally diverse environment
  • To apply visit
  • Medical Officer – Priority Job Portal (priorityactivator.com)

Fully Funded Fellowship For 25 Entrepreneurs

  • The Westerwelle Young Founders Programme (YFP) is a six-month fellowship for 25 leaders uplifting emerging and developing markets towards a sustainable future. We offer targeted support to scale our founders’ ventures and develop their leadership abilities, with the following programme plan:
    • Kick-Off Conference: A two-day digital kick-off conference will take place in the last week of September 2021;
    • Remote Programme: From October 2021 – March 2022, the Young Founders will receive six months of support including a personal mentor, alumni buddy, monthly peer mentoring sessions, monthly expert workshops and networking opportunities with corporates and investors;
    • Berlin Conference: The ten best performing Young Founders will be invited to a five-day conference in Spring 2022. During this conference, the founders will have the opportunity to pitch in front of investors, participate in workshops, join networking events and get an insight into the German start-up scene.
    • Selection Criteria

      YFP is looking for entrepreneurs with high potential for impact and growth to become leaders of a sustainable future, with the following criteria:
    • You have recently (in the last five years) started a for-profit company focused on developing or emerging markets;
    • Your company possesses a scalable business model that has ideally generated revenue or secured a first round of external funding;
    • You or your business possesses disruptive qualities that can increase the quality, impact or inclusiveness of the industry;
    • You possess a good working knowledge of English;
    • You are available to attend the digital kick-off conference and can make time to participate in programme activities for the six months.
  • Application procedure
    The following application will provide our Programme Team with an understanding of your startup and profile. Please have the following key elements ready:
    • Your startup pitch deck
    • Basic financial information (i.e. revenues, funding)
    • Your LinkedIn profile and/or CV With these on hand, the application will take approximately 20 minutes.
    •  Only complete applications will be reviewed.

      The key application dates are as follows:
    • Application deadline: Friday, September 3 at 11:59 CEST
    • Interviews with shortlisted candidates: September 13-17, 2021
    • Notification of all applicants: September 20, 2021

For further information Visit:

Chevening Scholarships

STUDY IN THE UK🇬🇧 Through Chevening Scholarships.

Apply from Kenya to come to the UK on Chevening scholarship and study for one year on a fully funded master’s degree course.

Chevening is the UK government’s international scholarships programme. Funded by the Foreign, Commonwealth and Development Office and partner organisations, we offer awards to study in the UK for one year on a fully funded master’s degree course.

Applications from Kenya for fully funded Chevening Scholarships are now open!

After your year of study, you’ll become a member of a global network of over 50,000 alumni, and return home equipped with an education of the highest standard that could open doors to endless new possibilities.

For applications please use the link below.
https://www.chevening.org/scholarship/kenya/

Application deadline is on 2nd November 2021

Research Officer at KAM

Qualification: BA/BSc/HND

Job Purpose
This position is responsible for carrying out research on economic, business and political trends, do data analysis, drafting policy briefs, sector position papers and editing all publications for the organization in support of fact based advocacy initiatives at KAM.


Duties and Responsibilities

Conducting research on political, economic and business issues particularly those affecting the business environment for the industry,

Write, edit and publish Policy Briefs, Economic Updates, Intelligence reports, Position Papers, Research

Publications, among others;

Review the County and National budget processes and inform members on a timely basis for their input;

Provide technical support and input to inform KAM’s effective participation in budget forums and influence budget policy. This includes tracking and documenting the process and its outcomes;

Develop draft sector positions on various issues for validation by the sector members;

Editing KAM research, policy and advocacy publications;

Preparing a Policy Tracker, barometer and economic updates;

Do data collection and analysis on members’ concerns and general economic trends;

Carry out market and economic surveys;

Prepare the KAM manufacturing priority agenda (MPA) in conjunction with the research team;

Support the preparation of the manufacturing survey and related reports;

Perform any other duties as may be assigned by Supervisor or the head of unit or the CEO.

Method of Application

Interested and qualifying candidates to complete online application and submit CV and Application letter only to hr@kam.co.ke  indicating the words “Research Officer” on the email subject line so as to reach us not later than 25th August, 2021