Assistant Manager Customer Experience

Job Summary:

The Overall Purpose of the position is to maintain customer satisfaction for both internal and external customers of the Company, by providing problem-solving resources, managing staff, and ensuring the smooth running of the Customer Experience Unit.

Application deadline: 1st November, 2021

Duties and Responsibilities:

Developing, documenting, implementing, and improving the Customer Service Charter
Monitoring and measuring the Customer Experience in line with the Service Charter and Standards
Ensuring follow-through of the resolution of customer issues post-escalation.
Managing the organization’s service recovery policy/ initiatives.
Designing and launching creative and effective Customer Experience campaigns to improve service levels and staff awareness.
Creating and managing the customer feedback program and mechanism, managing customer queries and complaints, and escalating them accordingly.
Specification of the customer relations manual functionalities and management of the same
Performing continual Customer Service Training and Development
Monitoring and reviewing the Customer Experience Unit’s performance
Preparing periodical customer experience reports and other management reports relating to the Customer.
Implement and Manage the Call Center for queries and information.
Follow up on online quotations/ Queries to be responded on time from various departments.

Audit and Compliance

To ensure follow-through of policies and procedures as set out

Job Holder Specifications:

Education/Qualifications:

Relevant University Degree
Relevant Professional Certifications
Membership to a professional body
Financial Services experience in a similar role will be an added advantage

Working Experience: 5 – 8 years experience


If you meet the above minimum requirements, send your c.v to careers@gakenya.com indicate the position applied for on the email subject line to be received on or before 1st November 2021. Only shortlisted candidates will be contacted.

Multiple Opportunities at USIU-Graduate Research Assistant, Youth Liason Officer and Research Officer

USAID Empowered Youth Project

The USAID Empowered Youth Project model serves to connect youth through social and economic opportunities under three expected result areas namely:

  1. Increase youth economic prospects,
  2. Build Kenyan Higher Education Institution’s Capacity, and
  3. Strengthen Youth-Serving Systems.

Activities will be conducted in six high-touch counties and 13 other low-touch counties across Kenya and in partnership with Egerton University and NCBA CLUSA.

USIU-Africa will primarily lead activities related to result area 2 on higher education capacity building but interlink these to increasing youth economic prospects (results area 1) and strengthening of youth-serving organizations (results area 3).

USIU-Africa will support:
a). The Development and Capacity Building of KEY Think Tank,
b). Entrepreneurship and Social Innovation Program (HEIs, Private Sector, Youth Forums),
c). Training Program – Researchers and Educators,
d). Development, Integration and Management of the Virtual Knowledge Repository,
e). Internships and Workforce Development, and
f). County Linkages Program.

In line with our commitment to providing quality, affordable education through world-class service delivery platforms, USIU-Africa is seeking to recruit suitable and qualified candidates to fill in the following positions:

1. Graduate Research Assistant

Purpose:
This role will provide administrative, logistical and research support to the USAID Empowered Youth Project.

Reports To:
The Graduate Research Assistant will report to the USIU-Africa Project Field Outreach Coordinator.

Project Responsibilities:

  • Support the coordination and organisation of field visits by project staff, donors and partners.
  • Develop appropriate documentation for travel and make bookings for field visits.
  • Assist in organizing internal and external meetings, conferences and workshops
  • Support in the facilitation of stakeholder engagements
  • Present project updates and reports to the line manager.
  • Support in coordinating training session at select counties
  • Provide technical training on entrepreneurship, career development and life skills transformation.
  • Ensure that all relevant documents and data collection files (soft and hard copies) are stored appropriately.
  • Manage the satellite career centers.

Research Responsibilities:

  • Conduct desk and literature reviews.
  • Planning and collecting data using a variety of methods including but not limited to field data collection, key informant interviews, telephone, and online surveys
  • Undertake data analysis and data visualization.
  • Assist with drafting project reports.

The Graduate Research Assistant to perform any other relevant duty as maybe required by the line supervisor.

Qualifications and Experience:

  • Undergraduate degree in Business.
  • USIU-Africa student enrolled in the MBA program in their first or second semester.
  • Adept with business and entrepreneurial skills.
  • High degree of discipline to interact and work with youth.
  • Data collection, analysis and visualization skills
  • Ability to work under tight schedules and meet deadlines.
  • Quality results oriented and team player

2. Youth Liaison Officer

Purpose:
This role will provide county level youth coordination support to the USAID Empowered Youth Project.

Reports To:
The Youth Officer will report to the USIU-Africa Project Field Outreach Coordinator.

Project Responsibilities:

  • Lead on youth coordination activities.
  • Recruit and select youth to join the program.
  • Provide technical training on entrepreneurship, career development and life skills transformation.
  • Liaison with youth groups as need arises.
  • Undertake field visits and meetings with project staff, donors and partners.
  • Facilitate partnerships and engagement activities with county governments.
  • Provide support to relevant staff at partner level during project visits to enhance their capacity.
  • Present project updates and reports to the line manager.
  • Support in coordinating training session at select counties.

Research Responsibilities:

  • Design online data collection instruments.
  • Planning and collecting data using a variety of methods including but not limited to field data collection, key informant interviews, telephone, and online surveys.
  • Coordinate field surveys.
  • Assist with drafting and editing of project reports.
  • Developing, implementing and evaluating key stakeholder interviews.
  • Undertake desk reviews, data analysis and data visualization.

The Youth Liaison Officer will be expected to perform other relevant duty as may be required by the line supervisor.

Qualifications and Experience:

  • Undergraduate degree in Business or Social Sciences.
  • Minimum of 2-years’ experience working with the youth.
  • Experience working on youth related projects in Isiolo, Kakamega, Kisumu, Nakuru, Kiambu, and Mombasa will be an added advantage.
  • Adept with business and entrepreneurial skills.
  • High degree of discipline to interact and work with youth.
  • Ability to work under tight schedules and meet deadlines.
  • Data collection, analysis and visualization skills.
  • Quality results oriented and team player

3. Research Officer

Purpose:
This role will provide comprehensive research and administrative support to the USAID Empowered Youth Project.

Reports To:
The Research Officer will report to the USIU-Africa Project Lead.

Key Responsibilities:

  • Undertake research duties associated with the project, which include:
    • Drafting literature reviews and analysis.
    • Developing, implementing and evaluating key stakeholder interviews.
    • Planning and collating data from expert focus groups.
    • Collecting data for case studies.
    • Drafting reports.
  • Provide administrative support to senior project staff in managing the project.
  • Support senior project staff in the delivery of all aspects of projects including business reviews, working with stakeholders and any associated administrative tasks.
  • Ensure project resources are applied efficiently and effectively to achieve project objectives.
  • Assist with the management of day to day operational and tactical aspects of the project activities.
  • To provide administrative support to organizers of the project office events such as conferences, meetings and workshops.
  • Undertake other duties commensurate with the classification and scope of the position as required by the USIU-Africa Project Lead.

The Research Officer to perform any other relevant duty as maybe required by the line supervisor.

Qualifications and Experience:

  • Undergraduate degree in Business or Statistics.
  • Proficiency in computer applications.
  • At least Two (2) years of progressive experience in Research and Capacity Building in a reputable organization.
  • Experience working on youth related projects in Isiolo, Kakamega, Kisumu, Nakuru, Kiambu, and Mombasa will be an added advantage.
  • Adept with business and entrepreneurial skills.
  • Strong knowledge of research evaluation methodology, data quality assurance, analysis and reporting.
  • Good computer literacy and knowledge of multiple statistical and/or qualitative software packages such as STATA, SPSS, MS Excel, MS PowerPoint, MS Access and MS Word.
  • High degree of discipline to interact and work with youth.
  • Ability to work under tight schedules and meet deadlines.
  • Quality results oriented and team player.
  • Strong written, verbal, organizational and Interpersonal skills.

If you have the requisite qualifications and experience and desire to work as a team member in a modern, progressive, international and multicultural institution where you can make a difference, please apply.

Interested applicants must indicate on the subject line of their email address the specific position they are applying for, provide current CVs, copies of educational certificates and transcripts, names and addresses of three referees, current salary and benefits, telephone and e-mail contacts to the address below by 5.00pm, Friday, October 29, 2021.

Director of Administration,
United States International University – Africa,
P. O. Box 14634 – 00800, Nairobi, Kenya
Email: jobs@usiu.ac.ke
Web: www.usiu.ac.keUSIU-Africa is an equal opportunity employer

Human Resources Assistant Job.

JRS is seeking to hire a Human Resources Assistant .

Application deadline: 25th October, 2021

Key Responsibilities
The position, under the supervision of the Project Director will perform his/her duties in support of the Country HR department. S/he will perform below tasks

• Recruitment, Leave & Performance Management:
Assist the Project Director in developing, establishing, maintaining, archiving of HR systems.
Ensure personnel files for both incentive and National staffs are complete and updated while ensuring adherence to highest levels of confidentiality.
Participate in the recruitment process in Kakuma of incentive staffs to ensure compliance with JRS hiring procedures as outlined in the HR Manual as well as prepare contracts for incoming staff.
Receive new employees and conduct preliminary orientation in HR and JRS Code of conduct.
Ensure all new staff are added to the medical & accident/injury cover by updating the insurance lists on monthly basis.
Support in carrying out and archiving incentive staff recruitments, as well as maintaining a preferred-candidates roster.
Supports in organizing training for JRS Kakuma Staff
Supports in disseminating a culture of employee wellbeing and contributes to a healthy and overall positive working environment
Coordinate the objective setting/mid-year review and annual performance appraisal exercise. Liaise with relevant supervisors to ensure all the relevant appraisal forms /documents are submitted in a timely manner.
Assist in administering exit interviews and monitor clearance by exiting staff (both National and incentive staffs).
In liaison with the project coordinators ensure that leave balances are in place and all leave forms are signed off by HR.
Assists with completion of necessary reports or compilation of HR information as requested
Ensure to follow up probation objectives of new staffs and are carried out as required.
Serve as the PSEAH policy focal person for JRS Kakuma.
Disseminate HR policies to staff in Kakuma

Compliance & Payroll:
Ensure that timesheets for all projects staff are received every month; responsible for filing and archiving of the timesheets especially for UNCHR projects.
Assist in preparation of incentive staff’s payroll and ensure that all payroll changes are captured every month.
Ensures up-dating and distribution of project office staff lists monthly.
Assist with completion of necessary reports or compilation of HR information as requested
Any other relevant tasks assigned by the direct supervisor

Qualification and Competencies
· University degree/Diploma in Human Resources or related field (organizational development; business administration, etc.) or a specific training, qualification or certification in human resources management.
· At least three (2) years of relevant professional experience in an NGO and/or international organization
· Good knowledge and experience in employment law, compensation, benefits administration, employee relations, security and safety, staff training and development.
· IHRM member
· Previous experience with a faith-based NGO is an added advantage
· Very good pastoral sense and listening abilities and communication/inter-personal skills;
· Good understanding of and commitment to humanitarian relief work and international development;
· High degree of discretion, tact and confidentiality in dealing with internal and external clients and stakeholders at all levels;
· Ability to positively influence others and successfully reconcile differences;
· Ability to work independently with minimal supervision;
· Ability to work in international settings and with various departments to implement successful approaches in Human Resources;
· A self-starter with a strong results orientation and with high levels of integrity, credibility and dependability;
· An energetic team player who can effectively collaborate, and who can stand alone when necessary;
· Good organizational skills and ability to perform multifaceted tasks in addition to day-to-day activities.
· Good analytical skills and sound judgement.
· Successful experience in multicultural and challenging environments.

Desirable:
o 3 years’ experience in HR work preferably with NGOs in Refugee set up
revious experience in international organizations
o Previous experience with a faith-based NGO is an added advantage
o High levels of computer proficiency including MS Office suite package
Core values and ethics

o Commitment to JRS’s mission, vision and values; ability to convey with enthusiasm JRS’s role in accompanying and serving forcibly displaced people and to advocate for their right to protection and a life in dignity
o High integrity, honesty and confidentiality; ability to deal tactfully and discreetly with people, situations and information
o Acceptance of diversity and inclusion as a core value

Terms and Conditions
Contract is for One year, renewable, with an initial probationary period of Three months. The JRS remuneration policy is aligned with the JRS ethos to offer effective and professional services and at the same time express solidarity with the people served. **

How to apply
All applicants are requested to submit the following documents to: hrkenya@jrs.net no later than 25th October 2021:
A cover letter describing the candidate’s desire and motivation to work for JRS and how her/his qualifications and experience are a good fit for this position
Curriculum Vitae (CV) in English, including three (3) professional references with contact information, phone and email address.

Only shortlisted candidates will be contacted.
Thank you for your interest in joining JRS

Program officer (P0) Job

The American Friends Service Committee (AFSC) is seeking to hire a Program officer (P0) for the South Sudan Program .

Application deadline: 11th October, 2021

Job Description
Job Title: Program officer (P0) – South Sudan program
Supervisor: Country Representative Somalia Program
Location: Nairobi, Kenya.

Summary of Responsibilities: The Program officer (PO) will support efforts to address secondary trauma among the peacebuilders for enhanced peaceful co-existence in South Sudan. The PO will also assist in efforts to increase the capacity of peace builders in self-trauma healing and supporting others to heal through cascading the knowledge, skills acquired and learnings during implementation. Specifically, the PO will convene peacebuilders and their organizations, support development and operationalization of work-based trauma healing policies for local partner organizations, policy advocacy and support experience sharing efforts. It is envisioned that the intervention would result in creating a community of peacebuilders, who are able to deal with their own trauma, and that of other peace builders in the sector as well as community members aimed at promoting peaceful co-existence.

Description of Responsibilities:
Work directly with two AFSC partners to plan and implement the program that aims to address secondary trauma among peace builders and indirectly with 16 local organizations that will be involved in program implementation.
Develop resources, relationships, and processes for increasing the capacity of partner organizations in South Sudan to develop and operationalize work-based trauma policies
Identify and provide support in planning innovative and creative outreach activities by peace builders.
Develop concepts and proposals for grant-seeking.
Develop and implement an advocacy engagement strategy to respond to trauma issues affecting peace builders in South Sudan.
Articulate AFSC’s values and principles including its commitment to peace and nonviolent approaches to social justice and peacebuilding among partner organizations.
Provide support to efforts towards spaces and learning circles for peace builders’ interactions through organizational exchange visits, representations, and networking.
Support research, developing policy briefs, writing of briefs, case studies, program knowledge management and other relevant materials reflecting on best practices and lesson learnt for periodic AFSC South Sudan publication and presentation to local and international audiences.

Support continuous monitoring and evaluation from a results-based perspective. This may include and not limited to review of data collection tools or strategies, recommend intervention strategies and activities from the findings of the current and earlier assessments as well as informed by global and regional trends to ensure ongoing program responsiveness and relevance. Produce program reports, craft flyers and brochures, consolidating data, draft power point presentations and prepare reports for publications: Review narrative and financial reports of grants to partners. Assist in developing strategy for external communication and engaging with media. Contribute to the development of training modules, curricula, and courses to train trainers to meet the different needs of South Sudan partners Technically support the South Sudan program partners to improve in their peace building and trauma healing program delivery to their targeted population with greater impact and effectiveness. Carry out regular field visit to the partner sites to monitor implementation progress and offer technical support to partners. Support capacity building of South Sudan peace builders in mainstream trauma healing into peacebuilding initiatives. Support a strategic mainstreaming of the South Sudan programming into AFSC’s Dialogue and Exchange program

Qualifications and Attributes:
Degree in a relevant field such as psychology, Social work, Sociology, development studies, international Affairs, peace/ conflict studies, or related field.
Minimum of 5 years’ experience in relevant work.
Strong Writing, presentation, and interpersonal skills
Experience in project coordination, relationship building, and remote partnership
Ability to develop collegial and professional relationships with various stakeholder groups, especially religious and traumatized communities.
Excellent leadership, facilitation, communication, and peace program development skills.
The ideal candidate will be highly organized in their work and passionate about trauma healing initiatives that have the power to enhance peaceful coexistence.
Ability to take own initiative and work both independently and as a team.
A desire to grow the program and individually through the work.
Ability to meet deadlines under pressure.
Capacity to work in a multicultural environment
Must have understanding and respect for the principles, concerns, and considerations of AFSC regarding issues of race, class, Nationality, Region, Religion, gender, sexual orientation, and disability.
Experience in psychosocial skills and working in South Sudan will be an added advantage

How to apply
Applications should reach AFSC by close of business on 11th October 2021. Applications should be sent electronically to:

The Country Representative – Somalia
P.O. Box 66448-00800
Nairobi, Kenya
Email: infoafrica@afsc.org

The AFSC is an Affirmative Action/Equal Opportunity Employer.

Human Resource Officer Job

St. John Ambulance is seeking to hire a Human Resource Officer who will be responsible for providing support in the various human resource functions, which include recruitment, staffing, training and development, performance monitoring and employee welfare.

Application deadline : 21st October, 2021

HRO will also be expected to coordinate workplace benefits and insurances including enrolment and termination in a timely and effective manner. The HRO will also prepare and generate various reports for employee and management action.

QUALIFICATIONS:
•A minimum of a Bachelor degree in Human Resource Management, Business Administration or a related field.
•Fully qualified HRM Professional and a member in good standing of IHRM.
•Possess working knowledge in labor and employment laws.
•At least three years’ relevant working experience.
•General Knowledge or experience with a charitable organization will be an added advantage.
•Fluency in English is a prerequisite.

PERSONAL ATTRIBUTES:
•Developing standards.
•Fostering teamwork.
•Management proficiency.
•Building relationships.
•People skills.

APPLICATION PROCESS:
Qualified and interested applicants are invited to send an application letter and curriculum vitae via email only quoting the job title on the email subject to recruit@stjohnkenya.org by 21 October 2021.

Only shortlisted candidates will be contacted. Canvassing will lead to automatic disqualification. St. John is an equal opportunity employer.

Supply Chain Technical Assistants (4 Positions)

MEDS is seeking to hire Supply Chain Technical Assistants who will support deliver expected outcomes under sup-purpose 5 of the USAID Jamii Tekelezi program. The position will strengthen commodity logistics and Inventory Management and Laboratory Health Systems for quality Health Services.

Application deadline: 15th October, 2021

Job requirements:

Diploma in Pharmacy and registered by Pharmacy & Poisons Board (PPB).
Functional skills: Communication skills, Report writing skills, Strong group facilitation, Training skills, Understanding Supply Chain and Logistics under Health Systems.
Behavioural competencies and attitude: High level of integrity, interpersonal relations, self-driven and attention to detail.
Past work experience of 2 years working with USG Grants at a Program Officer level on related scope of work or in similar capacity.
Previous engagement/ work with clients in the 4 counties will be added advantage

NB: The 4 positions will be based in Embu, Meru, Nyandarua and Tharakanithi Counties. Position will be hired under County Government terms.

If you fit this profile, please email your written application and CV to hr@meds.or.ke

By: Tuesday 15th October 2021
(only shortlisted candidates will be communicated to

Management Accountant Job

AIC Kijabe Hospital is seeking to hire a Management Accountant to ensure compliance of financial transactions to approved financial policies, procedures and control systems in order to support sound decision making based on accurate financial information.

Application deadline: 17th October, 2021

Key Responsibilities:

Drive and coordinate the annual budget process for the Hospital, which involves providing support to the project companies in the preparation of annual budgets.
Preparation of the consolidated budget and completion of all budget related templates as required, ensuring all reports are completed accurately and submitted as per the set deadlines.
Provide financial support to the departments in case there are any gaps and with the aim of enhancing their financial reporting.
Set up and maintain financial reporting systems for the Hospital.
Review cost analysis, prepare control reports and performance reports.
Prepare timely and accurate management reports and distributing to appropriate users.
Prepare monthly cash flow forecasts for the Hospital.
Participate in preparation of board papers.
Ensure proper costing of products and services.
Develop financial reports for forecasting, trending and results analysis.
Monitor departments expenditure against budgets and any project plans.
Query department budgets where there are significant variances.
Interpret financial transactions and events for purposes of making business decisions.

Required Qualifications, Attributes and Experience:


Applications are invited from results driven candidates looking for a new challenge and who must possess: –
A Bachelor’s degree in Business Administration or Finance
Must be a CPA finalist
Minimum of five (5) years’ work experience
Must demonstrate high integrity and ethical practice
Must demonstrate ability to work independently with minimum supervision
Must be a team player who is able to work cordially in teams
Must demonstrate ability to multitask
Must demonstrate commitment to operational effectiveness
Should have ability to solve problems by applying relevant business knowledge
Should demonstrate professional expertise in the relevant work area
Must have the ability to communicate effectively (both written and oral)
Must be able to work under pressure
Must have knowledge in use of MS office packages
Must be a born again and committed Christian with evidence of maturity in faith
Must be an honest person full of integrity in their personal conduct and handling of job responsibilities

Method of Application
If you believe you are the right candidate and can clearly demonstrate your ability to meet the criteria above, please send us your CV only to recruit@kijabehospital.org on or before 17th October 2021.

After sending the email, you will receive an auto reply that will prompt you to fill in an application form. If you do not receive the auto reply, please check your spam/junk mail.

Customer Success Analyst Job

Longhorn Publishers limited is seeking to hire a Customer Success Analyst.

Application deadline: 15th October, 2021

Duties and Responsibilities
Strategic account management for key eLearning partnerships
Providing product specialist knowledge, demonstration, and/or training services to clients(schools)
Serve as a technical subject matter expert who applies technical knowledge to guarantee exceptional customer experience.
Contributing to developing high quality eLearning solutions through requirements gathering and other business analysis activities
Understand and be able to effectively communicate the full range of products and services offered through Longhorn eLearning
Be the voice of the customer, ensuring that their needs are at the forefront of our efforts and help our team iterate and improve on our eLearning offerings.
Keeping abreast of latest eLearning platform releases, features and news and ensuring these are communicated to the wider product team and any other cross-functional teams
Acting as an advocate for e-learning solutions and platforms to internal audiences and clients
Track and analyze technology needs by examining learner & teacher satisfaction levels on Longhorn’s eLearning platform.
Develop a comprehensive client onboarding plan
Offering technical support to clients identifying gaps and content requirements on the eLearning platform.

Qualifications & Experience
A minimum of 2 years’ hands-on experience in a technical support capacity, supporting customers using an Enterprise Software, SaaS or CaaS solution in a fast-paced startup or corporate culture
A demonstrable history of meeting and exceeding revenue targets through renewal discussions, upselling and cross selling
Exceptional presentation skills and the confidence to lead product demonstrations in a wide variety of school ecosystems, dealing with decision makers and end users(learners) alike
Ability to identify and cultivate strategic relationships within customer accounts, as well as the ability to understand, define and communicate customer requirements, skills gaps and short term & longterm strategies to address.
A creative approach to problem solving within assigned customer accounts – delivering new ideas and opportunities for growth.
Knowledge of current educational technology practices, theories, and emerging trends and technologies that support teaching and learning preferred
An excellent work ethic and attention to detail
Technical experience in writing basic code, code, debugging basic platform queries and frontend development is an added advantage

Method of Application
To apply, send your CV and cover letter to hr@longhornpublishers.com and quote the job title on the subject of the e-mail by 15th October 2021.

Accountant Job

St John Ambulance Kenya is loooking for an Accountant with strong financial and analytical skills to serve at the Coast Regional office in Mombasa.

Application deadline: 21st October, 2021

JOB RESPONSIBILITIES
•Receiving and Receipting of all cash and cheques
•Monthly Stock reconciliation
•Organization debt collection and Operating the Region Petty Cash on imprest system
•Ensure financial records/files are maintained in compliance with accepted procedures
•Receive Ambulance call sheets check them for accountability and book them on a timely
•Regular follow up of Accounts Receivable / Payable
•Implement organizational guidelines, where cash/bank management is concerned (through continuous monitoring
•Routinely monitors costs and prepare financial reports in accordance with the Financial Policy
•Conduct internal controls on a regular basis and provide related data for the annual office report
•Correspond with Finance Team in the Head Office on accounting and finance related issues

QUALIFICATIONS
•Degree in Accounting, Finance or related fields
•Fully qualified CPA(K) and a member in good standing of ICPAK
•Knowledge of generally accepted accounting principles
•Experience with computer accounting programs and Microsoft applications
•Team-player and ability to work independently
•Excellent communication skills (verbal and written)
•Attention to detail and accuracy
•At least 3 years of verifiable professional working experience in a similar position

APPLICATION PROCESS
Qualified and interested applicants are invited to send an application letter and curriculum vitae to recruit@stjohnkenya.org by October 21st October 2021 quoting the job title on the email subject. Only shortlisted candidates will be contacted.
Canvassing will lead to automatic disqualification. St John is an equal opportunity employer.

Public Relations And Communications Officer Job

East African Wild Life Society (EAWLS) is seeking to hire a Public Relations And Communications Officer to ensure that East African Wild Life Society communicates impact of its advocacy work as well as its conservation programmes and to assist in brand building and fundraising related duties.

Application deadline: 15th October, 2021

Major Duties and Responsibilities

Generate, edit, publish and share daily content (original text, images, video or HTML) on EAWLS social media within the brand guidelines, that builds meaningful connections and encourages the public to take action
Monitor, review, and analyze engagements on EAWLS websites and also on external social media, such as Twitter, Facebook, Instagram, LinkedIn, and YouTube
Develop creative social media campaigns in line with EAWLS strategic plan
Assists in the implementation of the EAWLS Communications Strategy
Disseminates information in appropriate media, as appropriate for different target audiences, that clearly explain EAWLS’s role in conservation and advocacy as well as its relevance to the Kenyan/East African society
Promotes and markets the EAWLS brand to improve its image and galvanize partnerships and membership
Participate in the production of Swara to enhance advertising and subscriptions
Develop, write and edit marketing and communications materials, including press releases, letters, speeches, posters and monthly reports
Ensures the timely production of the EAWLS newsletter as well as other EAWLS publications
Use Google Analytics, Google AdWords, and other relevant sites
Coordinate with marketing / sales team to create marketing campaigns
Working with the Communications Manager and Membership Officer prepare and optimize emails to send out to members and supporters
Collates all EAWLS photos and videos into a multimedia library
Maintains a media database of national, regional and international journalists with an interest in natural resource management
Performs any other duties as requested by the supervisor

Education

University Degree
University degree in Communications, Public Relations, Journalism, or other related fields

More Details on Experience

Excellent grasp of digital marketing and social media platforms and proven work experience in the same
Proven skill of photography, videography and video editing
Excellent news/feature writing and editing skills
Excellent media relations/management skills (writing press releases, press invites and organizing press visits will be an added advantage);
Minimum of 2 years’ relevant experience in a communications role
Hands-on multi-media skills (desktop publishing, film, photography)
Good knowledge of IT (is an added advantage)
An understanding of and vocational interest in, environmental conservation, international development, NGO sector and other related fields would be preferred
Excellent oral and written English and Kiswahili with knowledge of other local languages an asset.

More Details on Skills
Excellent communication interpersonal, organisational, analytical and research skills
Innovative, creative and willing to learn
Passionate about biodiversity conservation
Adherence to EAWLS’s values

Method of Application
Candidates are requested to send a covering letter and Curriculum Vitae to: info@eawildlife.org with the subject PR & Communications Officer Job Application on or before 15th October 2021

Human Resource Officer Job

St. John Ambulance is seeking to hire a Human Resource Officer who will be responsible for providing support in the various human resource functions, which include recruitment, staffing, training and development, performance monitoring and employee welfare.

Application deadline : 21st October, 2021

HRO will also be expected to coordinate workplace benefits and insurances including enrolment and termination in a timely and effective manner. The HRO will also prepare and generate various reports for employee and management action.

QUALIFICATIONS:
•A minimum of a Bachelor degree in Human Resource Management, Business Administration or a related field.
•Fully qualified HRM Professional and a member in good standing of IHRM.
•Possess working knowledge in labor and employment laws.
•At least three years’ relevant working experience.
•General Knowledge or experience with a charitable organization will be an added advantage.
•Fluency in English is a prerequisite.

PERSONAL ATTRIBUTES:
•Developing standards.
•Fostering teamwork.
•Management proficiency.
•Building relationships.
•People skills.

APPLICATION PROCESS:
Qualified and interested applicants are invited to send an application letter and curriculum vitae via email only quoting the job title on the email subject to recruit@stjohnkenya.org by 21 October 2021.

Only shortlisted candidates will be contacted. Canvassing will lead to automatic disqualification. St. John is an equal opportunity employer.

Procurement Officer Job

St. John Ambulance is seeking to hire a Procurement Officer who will be responsible for overseeing the purchasing process, negotiating for future prospective contracts, ensuring high- quality and cost- effective purchases are made and maintain updated lists of current and incoming inventory. They will also recommend purchases in liaison with the head of finance.

Application deadline 21st October, 2021


QUALIFICATIONS:
•Bachelor degree in Business Administration, Purchasing and Supplies, Procurement or equivalent.
•Diploma in Procurement and Supplies management, CIPS.
•A member is good standing of the Kenya Institute of Supplies Management (KISM) will have added advantage.
•Proficiency in MS Office tools and office automation solutions.
•At least three years verifiable experience in the procurement field.

PERSONAL ATTRIBUTES:
•Detail oriented.
•Able to work under minimal supervision.
•Thorough and organized.
•A team player.
•Pleasant, self-driven and cordial.

APPLICATION PROCESS:
Qualified and interested applicants are invited to send an application letter and curriculum vitae via email only quoting the job title on the email subject to recruit@stjohnkenya.org by 21st October 2021.

Only shortlisted candidates will be contacted. Canvassing will lead to automatic disqualification.
St. John is an equal opportunity employer.

Marketing & Communications Manager Job

PACIS Insurance Company Limited is seeking to hire a Marketing & Communications Manager.

Application deadline: 14th October, 2021.

POSITION SUMMARY:
As an integral member of Pacis leadership team, the role holder will be responsible for the development, creating demand and revenue generation through planning, development, implementation, and measurement of all marketing strategies, marketing communications, and public relations activities, both internal and external. This includes directing the efforts of the marketing communications staff and coordination at the strategic and tactical levels with the other functions of the organization.

Responsible for defining the segments to life by designing clear and specific customer personas. An experienced change agent, customer advocate, marketing strategist, service, and product development champion who believes in responding to the ever-changing customer and market needs through provision of innovative and efficient services and products.

Academic:
A degree in a business/marketing/Communications related field from a recognized university
A master’s degree or relevant professional qualifications e.g., CIM – will be an added advantage

Experience:
Minimum of 5 years’ experience as Marketing and Communications Manager or successful track record in Senior Marketing roles in a credible marketing and communications function

SKILLS AND COMPETENCIES
Strong leadership skills and ability to thrive in results-oriented environment
Knowledge of the financial components of product and marketing management, including product profit contributions (cost, pricing, mix), P&L statements, budgets, and other financial metrics
Experience with digital and print, content, and social media marketing with an affinity for current digital technologies is essential
Documented and verifiable track record in managing brands.
Knowledge & understanding of agency and media partner processes to benefit business
Stakeholder management at senior levels
Ethical Conduct, Personal Effectiveness and Credibility
Strategy implementation, monitoring and evaluation
Deep analytical skills
Research and Market Analysis
Excellent communication and presentation skills

If you meet the above requirements, please forward your application and updated CV to careers@paciskenya.com not later than 14th October 2021.

Camera Person Job

Family Media prides itself in creating and publishing compelling media on all possible channels that inspires and encourages the audience to have a meaningful relationship with Christ and to build up a daily relationship with Jesus. To achieve our mandate, we wish to hire a Camera person.

Application deadline: 22nd October, 2021

Responsibilities

Manage and operate motion picture cameras to record scenes.
Prepare and execute shots according to technical aspects to achieve appropriate effects.
Determine camera placement, composing shots and provide recommendations to the team.
Perform tests and clean equipment to ensure they work properly.
Collaborate with directors, sound and lighting technicians, producers for the assignments and determine recording sequences.
Manage and observe sets or locations for any issues and establish appropriate filming and lighting for camera.
Implement all quality checks related to effective maintenance of camera.
Ensure effective access to anchor microphone and manage all communication information host and control room.
Maintain all areas related to studio and prop room.


Qualifications

Have a Degree or Diploma in Mass Communication or in a related field
Have at least 2 years’ experience in video camera work preferably in a media station
Be a good team player
Ability to follow written and oral instructions
Ability to work effectively under pressure and deliver results on time
Have a passion for Media work
Must be a person of integrity, self-driven and passionate
Must have good and proven track record


How to Apply

Qualified and interested candidates should email a cover letter and CV to hr@familymedia.tv with the specific job title as the email subject by 22nd October 2021.

Program officer (P0) Job

The American Friends Service Committee (AFSC) is seeking to hire a Program officer (P0) for the South Sudan Program .

Application deadline: 11th October, 2021

Job Description
Job Title: Program officer (P0) – South Sudan program
Supervisor: Country Representative Somalia Program
Location: Nairobi, Kenya.

Summary of Responsibilities: The Program officer (PO) will support efforts to address secondary trauma among the peacebuilders for enhanced peaceful co-existence in South Sudan. The PO will also assist in efforts to increase the capacity of peace builders in self-trauma healing and supporting others to heal through cascading the knowledge, skills acquired and learnings during implementation. Specifically, the PO will convene peacebuilders and their organizations, support development and operationalization of work-based trauma healing policies for local partner organizations, policy advocacy and support experience sharing efforts. It is envisioned that the intervention would result in creating a community of peacebuilders, who are able to deal with their own trauma, and that of other peace builders in the sector as well as community members aimed at promoting peaceful co-existence.

Description of Responsibilities:
Work directly with two AFSC partners to plan and implement the program that aims to address secondary trauma among peace builders and indirectly with 16 local organizations that will be involved in program implementation.
Develop resources, relationships, and processes for increasing the capacity of partner organizations in South Sudan to develop and operationalize work-based trauma policies
Identify and provide support in planning innovative and creative outreach activities by peace builders.
Develop concepts and proposals for grant-seeking.
Develop and implement an advocacy engagement strategy to respond to trauma issues affecting peace builders in South Sudan.
Articulate AFSC’s values and principles including its commitment to peace and nonviolent approaches to social justice and peacebuilding among partner organizations.
Provide support to efforts towards spaces and learning circles for peace builders’ interactions through organizational exchange visits, representations, and networking.
Support research, developing policy briefs, writing of briefs, case studies, program knowledge management and other relevant materials reflecting on best practices and lesson learnt for periodic AFSC South Sudan publication and presentation to local and international audiences.

Support continuous monitoring and evaluation from a results-based perspective. This may include and not limited to review of data collection tools or strategies, recommend intervention strategies and activities from the findings of the current and earlier assessments as well as informed by global and regional trends to ensure ongoing program responsiveness and relevance. Produce program reports, craft flyers and brochures, consolidating data, draft power point presentations and prepare reports for publications: Review narrative and financial reports of grants to partners. Assist in developing strategy for external communication and engaging with media. Contribute to the development of training modules, curricula, and courses to train trainers to meet the different needs of South Sudan partners Technically support the South Sudan program partners to improve in their peace building and trauma healing program delivery to their targeted population with greater impact and effectiveness. Carry out regular field visit to the partner sites to monitor implementation progress and offer technical support to partners. Support capacity building of South Sudan peace builders in mainstream trauma healing into peacebuilding initiatives. Support a strategic mainstreaming of the South Sudan programming into AFSC’s Dialogue and Exchange program

Qualifications and Attributes:
Degree in a relevant field such as psychology, Social work, Sociology, development studies, international Affairs, peace/ conflict studies, or related field.
Minimum of 5 years’ experience in relevant work.
Strong Writing, presentation, and interpersonal skills
Experience in project coordination, relationship building, and remote partnership
Ability to develop collegial and professional relationships with various stakeholder groups, especially religious and traumatized communities.
Excellent leadership, facilitation, communication, and peace program development skills.
The ideal candidate will be highly organized in their work and passionate about trauma healing initiatives that have the power to enhance peaceful coexistence.
Ability to take own initiative and work both independently and as a team.
A desire to grow the program and individually through the work.
Ability to meet deadlines under pressure.
Capacity to work in a multicultural environment
Must have understanding and respect for the principles, concerns, and considerations of AFSC regarding issues of race, class, Nationality, Region, Religion, gender, sexual orientation, and disability.
Experience in psychosocial skills and working in South Sudan will be an added advantage

How to apply
Applications should reach AFSC by close of business on 11th October 2021. Applications should be sent electronically to:

The Country Representative – Somalia
P.O. Box 66448-00800
Nairobi, Kenya
Email: infoafrica@afsc.org

The AFSC is an Affirmative Action/Equal Opportunity Employer.

Customer Care Executive Jobs

iSON Xperiences Limited is looking for passionate individuals for the position of Customer Care Executive.

Location: Nairobi, Mombasa Road. (Applicants must preferably reside within 10 KM radius of Cabanas, Mombasa Road.)

Qualifications
Recent Degree or Diploma graduate.
Demonstrate excellent customer orientation skills.
Be flexible to work any shift (day or night), weekends and public holidays.
Pass a rigorous interview including above average typing speed & computer knowledge scores.
Must obtain a clear certificate of good conduct on being successful.
Preferably reside within 10 KM radius of Cabanas, Mombasa Road.

Method of Application
Qualified candidates should submit their CV & cover letter with the subject title “Customer Care Executive” to Recruitmentke@isonxperiences.com

Peer Mentor Needed( 20 positions)

HIAS Kenya seeks to recruit 20 peer mentors to assist in provision of protection interventions for survivors of Gender-Based Violence (GBV) in the community for a duration of 1 year.

Application deadline: 7th October, 2021

Main Duties and Responsibilities

Assist in the mobilization of community members for community forums and sensitization campaigns in the communities like international Women’s Day and 16 Days of Gender Activism.
Support in sharing of information to the community on Gender-Based Violence in various project forums.
Assist with translation for refugees in the community during activities as may be required.
Accompany refugees who are survivors of GBV to access medical services at the hospital, legal or security services at the police station.
Provide sensitization to the refugee community on GBV prevention, risk reduction and where to access response services.
Identify and refer survivors of GBV for appropriate response services and provide regular follow-up on each case.
Monitor and document GBV trends in the community and report on the same to designated HIAS staff.
Attend regular supervision meetings and other meetings as required.


Skills & Competencies

Demonstrated experience on working with survivors of GBV.
Should have an understanding of the minimum services required for a survivor of GBV.
Should have skills in Psychological First Aid.
Basic literacy and numeracy skills.
Good working knowledge of the community needs and gaps.
Ability to work with members of the community with little or no supervision.
Computer literacy.
Strong communication and interpersonal skills.
Strong training skills in community development and working with survivors of GBV will be an added advantage.


Experience

No less than three months’ work experience, preferably with an NGO. Experience in the field of refugee protection and assistance a distinct advantage.

Language

Please send a cover letter and resume to recruitment.kenya@hias.org indicating the Vacancy Number HRTK/GBVPM/10/21 on the subject line.

Closing Date:7th October 2021

Applications not bearing this subject label will not be considered

Note: Only shortlisted candidates will be contacted.

HRTK is an equal opportunity employer, does not charge candidates for recruitment and dissociates itself from any entity defrauding candidates.

Restaurant Supervisors Needed

The CJ’s Restaurant is aeeking to hire Restaurant supervisors who will assists the Restaurant manager in directing and organizing the staff at the restaurant to ensure first class service in food and beverage to maximize profits and guest satisfaction.

Key responsibilities/Duties:

Ensure that opening and closing procedures established for the restaurant are followed each shift
Conduct shift briefings to ensure restaurant activities and operations requirements are known.
Managing restaurant staff’s work schedules
Checking in on dining customers to enquire about food quality and service
Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
Resolving customer complaints in a professional manner
Ensuring that checklists, requisitions for food and equipment are completed in each shift
Observe performance and encourage improvement where necessary
Ensuring that all steps of services as outlines in training materials are being followed on a daily basis
Interact positively with guests promoting restaurants’ services.
Resolve problems to the satisfaction of involved parties
Maintain cleanliness of the restaurant on a daily basis
Remain calm and alert, especially during busy restaurant’s days, serving as a role model for the staff and other restaurant employees.
Ensuring that the Basic Food Safety is adhered to on a daily basis by all members of staff


Key competencies/skills

Customer oriented, Effective Management skills and In-depth knowledge of hospitality operations
Problem-solving , attention to details, negotiation and organization skills
Ability to motivate, coach, mentor employee to bring out productivity and cohesion in the restaurant.
Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.

Interested and qualified candidates should forward their CV to: hr@cjs.co.ke using the position as subject of email.

Financial Accountant Needed

Simba Corporation Limited is seeking to hire a Financial Accountant

Application deadline: 8th October, 2021

Job description
Contact person for the external audit.

Ensure that the required audit schedules are done in time and in the prescribed format to deliver an effective and efficient audit.
Custodian of the general ledger. Need to perform frequent reviews on the general ledger, interrogate the various entries in the GL and ensure they are investigated, and corrective actions are taken.
At all times to ensure a detailed review of the various processes in the financial systems and ensure the output in the GL is accurate, together with the reports generated thereon.
Coordinating closure of the various processes done at the period end, for example, depreciation, forex run, Accruals, prepayments, etc.
Ensuring that taxes such as corporate income tax, VAT, withholding tax are prepared and submitted in accordance with legislation and to laid down timelines.
Reconciliation of the inter-companies within the Group and reconciliation of the inter-departmental balances in Companies.
Reconciliation of general ledger accounts with other existing third-party records.
Monitoring compliance with generally accepted accounting principles and local & corporate policies, regulations, and tax laws.
Custodian of company assets by maintaining a proper fixed asset register and movement schedule.
Ensuring that inventory valuation has been performed on monthly basis.
Liaison person with the insurance company and ensuring that the company’s assets are sufficiently insured.
Preparation of the financial statements of the parent company, including consolidation workings.
Preparation of the financial statements of the intermediary holding companies, including consolidation workings.
Responsible for all the accounting activities of the parent company.
Any other responsibility assigned by the supervisor.

Skills requirements
A bachelor’s degree in a business-related discipline
CPA (K) / ACCA or equivalent professional qualification
Strongly proficient in Microsoft office: excel, word and PowerPoint and G-suite applications.

Good understanding of the functionalities of a complex ERP system. Exemplary knowledge of International Financial Reporting Standard (IFRS) Experienced in preparing consolidated financial statements for a group with diversified subsidiaries. Good knowledge of tax laws, rules and regulations in Kenya. Strong statistical and analytical skills. Excellent communication skills, with good report writing and presentation skills. Five years experience in a busy financial reporting role. Led an audit done by one of the big four audit firms. Team player. Attentive to detail in the execution of tasks. Ability to prioritize tasks and meet deadlines.

Interested applicants should forward applications to vacancies@simbacolt.com before COB 8th October 2021.

Applicants should indicate the job title in the subject line of their email. While we appreciate all interest expressed, only shortlisted candidates will be contacted.

Social Worker Job Opportunity

CHS Institute Ltd. is currently sourcing for a high calibre, self-motivated and dynamic individual to fill the position of a Social Worker to be based in Nyeri County.

Application deadline is today: 6th October, 2021

Overall Job Function
The Social Worker will offer support in the planning, implementation and evaluation of adherence support activities required for HIV prevention, care and treatment services in the respective health facilities.

Qualifications and Requirements
Diploma in Medical Sociology, Sociology, Social Work or Community Development
Computer Literate (Ms Word, Ms Excel, Ms Power Point)
Teaching, facilitation, mentoring and counselling skills
Ability to work with diverse groups of people
Good interpersonal, organisational and written/verbal communication skills
Two years’ work experience as a Social Worker within the health sector.

Interested applicants are invited to email their applications and detailed CV with contact details of three referees to vacancies@chskenya.org clearly indicating the subject title: Social Worker: CHSI/SW/02/2021 by 5.00 PM Wednesday, October 06, 2021.

Centre for Health Solutions Institute Ltd. is an Equal Opportunity Employer. Only shortlisted candidates will be contacted for interviews. Canvassing will lead to automatic disqualification.