Weza Care Solutions is seeking to hire a Technical Support Specialist who will be responsible for offering technical support to staff and partners.
Application deadline:8th November, 2021
Duties and Responsibilities
Troubleshoot, identify and solve hardware and software problems
Managing the network at Weza Care and resolving network issues
Installing and configuring hardware and software
Responding to calls and offering remote support to partners
Providing timely and accurate feedback to partners on technical issues
Supporting the rollout of new application
Configuring new hardware
Keeping a record of inventory of all Company hardware
Replacing and preparing necessary hardware parts
Testing and evaluating new technologies
Following up with partners to ensure that the problems have been resolved
Provide remote support to staff in the field
Other duties as may be assigned
Technical Support Requirements:
Degree or Diploma in computer science or information technology and other related courses
Certification in Microsoft, Linux, or Cisco is advantageous.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication
Candidates that meet the above requirements are encouraged to send their applications to jobs@wezacare.org before 8th Nov 2021. Only shortlisted candidates will be contacted for an interview. Consider application unsuccessful if you do not hear from us in 14 days.
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