Customer Experience Manager

Username Investment Limited is seeking to hire a Customer Experience Manager .

Application deadline: 26th October, 2021

Job Description
To provide and promote First Class Customer Experience throughout the company by managing the customer experience team and making sure that service standards are being met.
To provide superb customer experience by leading and motivating the customer experience team and creating customer satisfaction goals.
Develop and implement customer experience policies, procedures and SLA’s
Supervising the daily operations of the customer service department

Requirements:
Bachelor’s Degree in related field required and from a recognized institution.
Competence in the use of varied computer systems
4 years working experience with at least 2 years in a Customer Service Management or Team Leader Position.
Proficiency in Microsoft Office (Excel, MS Word, PowerPoint mandatory)
Expertise in strategic management, project planning and budgeting, implementation as well as monitoring and evaluation.
Excellent leadership and interpersonal skills.

Salary Scale
Kshs. 105,000 – Kshs. 150,000


How to apply
Interested candidates should submit their applications, which include a clear detailed CV, cover letter stating the candidate’s suitability and motivation for pursuing the position to recruitment@username.co.ke The subject of the email and cover letter should indicate the job title ‘Customer Experience Manager’. Applications to be sent by 26th October 2021

Author: opportunitiesforallkenyans

We connect Kenyans to land their dream opportunities.

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